I developed detailed customer segmentation strategies to enable highly targeted email campaigns, ensuring that both prospective and existing customers received relevant and timely communications. These segments were built using behavioral data and purchase history, allowing for greater personalization and stronger engagement.
As part of the broader marketing strategy, I created a series of automated email campaigns, including welcome series, post-purchase follow-ups, and promotional offers. Each campaign was designed to nurture leads, strengthen customer relationships, and drive repeat purchases through carefully crafted messaging and timing.
To ensure continued performance improvement, I regularly monitored key email marketing metrics such as open rates, click-through rates, and conversion rates. Using these insights, I refined email content, adjusted send times, and tested frequency to optimize engagement and overall return on investment.
Additionally, I ensured strong alignment between email marketing and other digital channels. By integrating campaigns across touchpoints—such as the website, social media, and paid advertising—I helped create a consistent and cohesive brand experience that supported broader customer acquisition and retention goals.